Leadership

Tertiary Academic Achievements:

B.Comm / CTA (Certificate in Theory of Accounting) at the Unviersity of Cape Town
Chartered Accountant, South Africa, (CA, SA)

Previous Business Experience & Career Highlights:

Prior to joining UCS Solutions, Richard was a partner in the consulting division of Coopers and Lybrand. He spent four years in London, before returning to help set up the consulting division in Cape Town, through which he served a number of blue chip South African businesses in the consumer goods, retail and telecommunications sectors.

Richard joined UCS Solutions in 1998 and has been instrumental in driving the company’s strategy and operational setup. In addition to his current role as CEO of UCS Solutions he also is the Divisional leader of the Retail Solutions Division and a member of the UCS Group Exco team.

Current Role & Vision:

• What are some of the challenges you face in your current role at UCS?

Our continued growth, great clients and a wonderful team of people are an immense source of energy for me.

We are also embarking on internationalising our business which is very exciting.

• What is your vision for UCS Solutions?

To be the best at what we do, internationally.
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Prior to moving across to the world of retail systems, Mark spent 8 years in the true retail environment, working in Store Ops and Merchandise for Foschini, a leading fashion chain in South Africa and Allders, one of the biggest Department Store Groups in the United Kingdom.

For the last 15 years, Mark has been focused on Sales and Sales Management for retail systems providers JDA, Retek and SAP. During this time, he has worked with most UK retailers as well as a number of well known European and global players.

Mark is married with 2 kids, lives in Cape Town and is passionate about familiy, mucking about on boats and sunshine!

Mark joined UCS in August 2007.

Jessica is responsible for UCS Solutions’ Business Solutions Division.

Prior to joining UCS Solutions in 2002, she was Chief Executive for ‘inthebag’ – an online shopping business that was a joint venture between Woolworths and Wooltru.

She was also a partner with McKinsey Inc, the international consulting firm, for nine years in both the UK and South Africa, where she specialised in retail, ecommerce, media and mobile telecoms.

Jessica is married with three children, lives in Cape Town and enjoys golf, cycling and South African wines – but not all at the same time!

Tertiary Academic Achivements:

Bachelor of Commerce, B. Com., University of Natal; Pietermaritzburg.

Previous Business Experience & Career Highlights:

Susan has extensive IT management and retail experience having spent 8 years as a Senior Manager on the Accenture outsourcing unit at Edcon. There she managed the team responsible for application maintenance and development for all the stores within the Edcon Group. Susan was also responsible for the team that performed the hardware implementation and support in the Edcon stores.

Prior to joining Accenture, Susan worked for EDS as an Account Manager. She was part of the Nissan IT team who executed the transition to EDS during the outsourcing of Nissan IT services to EDS. At Nissan, Susan was involved in the SAP implementation.

Current Role & Vision:

• What are some of the challenges you face in your current role at UCS?

I am excited about the opportunity to share my IT management and business experience within the broader retail market to assist UCS Solutions to achieve its strategic objectives and add value to our client’s businesses.

• What is your vision for your business unit at UCS Solutions?

To enhance the team’s service offering so that UCS Solutions is recognised as the leading IT service provider to the retail industry.

Tertiary Academic Achievements:

Diploma in Management - the Institute of Administration & Commerce of SA
MBA - University of Wales & Manchester Business School - 2000.
Honorary Life Fellowship of the institute (FIAC).

Previous Business Experience & Career Highlights:

Nigel was a founder member and developer of the first Virtual Private Network in SA (1997), called Omnilink - a Dimension Data company. Following on the merger with Internet Solutions Nigel became Services Director for Service Management and Human Resources. In 2000 he moved within the group to Dimension Data Managed Services and administered the Outsourcing Service Division (Teamsource) and subsequently joined the UCS Solutions family in January 2007.

Current Role & Vision:

• What are some of the challenges you face in your current role at UCS?

The migration of the Data centre during 2007 was an immense challenge. We have now moved forward with a significant investment in technology to improve our service availability and stability. The exhilarating challenge that lies ahead is the virtualization and cloud computing initiatives that could provide us with some great service and cost reduction innovations. What is most exciting is working with the new Infrastructure management team to enable us to grow this business exponentially.

• What is your vision for your business unit and career at UCS Solutions?

I see a company in transition from a medium size company to a large international player with significant knowledge in the retail industry and providing expertise both locally & internationally. The Infrastructure business has a great opportunity to grow in supplying our hosting and support services to the retail & retail value chain industries. We will continue to develop products and services to compliment our applications business and ensure we deliver consistent service and market related prices. I hope to continue with UCS to grow and develop the business into a company that cares for its people and customers alike.

Tertiary Academic Achievements:

B Comm (UCT)
ACMA (UK)

Previous Business Experience & Career Highlights:

Myles joined UCS Solutions in March 1999 from Ernest Lowe, a wholly owned subsidiary of Hudaco Industries, where he was the Financial Director.

Current Role & Vision:

• What are some of the challenges you face in your current role at UCS?

No day is the same within UCS Solutions. Despite servicing the same industry and similar clients, the commercial challenges for UCS Solutions Managed Services - which is predominantly an annuity business - are quite different to those of UCS Business Solutions which is project/consulting focused.

• What is your vision for your business unit at UCS Solutions?

To provide commercial information that is accurate, meaningful and available to decision makers within UCS Solutions.

Prior to joining UCS Solutions in 2000, Chris was a programme manager in the consulting division of EDS UK and South Africa providing SAP implementation services to a number of global clients in the chemicals, high tech, consumer goods, postal and telecommunications sectors.

He also spent 5 years in London consulting and offering project management services in the SAP arena. He has played a key role in building the focus and partnership with SAP in both the Large Enterprise and Medium Enterprise retail sectors. Chris has responsibility for the design, build, operation and optimisation of UCS’s existing client SAP landscapes. He is also involved in the company’s managed services and business solutions executive committee’s.

Current Role & Vision:

• What are some of the exciting challenges posed by your current role at UCS Solutions?

We have the opportunity to change the way SAP solutions are operated and optimised by applying best practice run models from all over the world. We also have the ability to provide a very rewarding and fulfilling career for SAP professionals who enjoy seeing the hard work associated with system landscape optimisation being translated into value for our customers. The challenge is to implement these practices as a key differentiator for the Business.

• What is your vision for your business unit or career at UCS Solutions?

I see the Application Services Business Unit providing well structured and managed system landscape management and optimisation to clients around the world. With time, our objective is to supply “follow the sun” services by having a cohesive support model that spans the three major time zones.